Terms and Conditions of Let Agreement 2017/2018
Your booking should be for holiday purposes only unless otherwise agreed in writing. The House must not be used for party purposes, weddings or filming without prior written agreement or email confirmation of same is acceptable.
Your contract is between you and the Owner of the property and is subject to the following conditions.
The house is as described on our web site www.ceithir-raithean.com
The accommodation is of a high standard and will be returned in the same condition.
Your Holiday Let
You can arrive at your accommodation after 16.00 hrs on the start date of your holiday and you must have vacated the property by 10.00 hrs on your final day unless agreed otherwise by both parties. You agree to keep the house clean and tidy and to leave it in a similar condition of cleanliness to when you arrived.
Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged for.
If you have not stayed with us before, a fully refundable good housekeeping/breakage deposit may be requested at the discretion of the owners.
If requested this would be required on arrival and returned on day of departure, following handover.
The numbers in your party must never exceed the stated house capacity 7 for whole house. (fire & safety).
The house is strictly non smoking.
We accept Bacs online & cheque. Please note for guests overseas we are unable to pay bank charges.
We would ask that you email us once your BACS transaction has been instructed by you, so that we can check for its deposit arriving safely within our account and email confirmation of this and your booking to you.
Under floor heating & electricity is included in your holiday cost, as every one has a differing preference, please do contact us if the house is too warm or cool and we can adjust this online to suit.
A starter pack of logs is provided for the wood burning stove and additional logs can be purchased in Mallaig or Arisaig.
Beds are made up for your arrival. Towels, tea towels, bin bags also. Incase you arrive later than planned we provide a welcome pack of bread, biscuits, milk & tea etc.
Free wifi available and we have Sky Q television.
Please inform us of any breakages or damage so we can repair or replace before our next guests arrive.
Cups, glasses & plates do get damaged but any other damages and losses will be paid for in full.
We do accept well behaved dogs by prior arrangement under agreed conditions that your pet is not allowed in the bedrooms, not allowed on soft furnishings and not left in the house unattended and that you will clean up after your pet. Please bring your own pet bedding. 2 pets maximum @ £30.00 per pet.
You must be 21 years or over when you book the accommodation.
The Owner has the right to refuse any booking prior to the issuing of any confirmation in writing.
When you receive your confirmation you must check all the details carefully for accuracy and contact the Owner immediately if you find any discrepancy.
Rentals and Charges
In order to secure a booking you need to make a 25% deposit payment. On receipt of your deposit the Owner will confirm your booking by email and acknowledge receipt of your deposit with an account for the balance due 8 weeks before your date of arrival. You are then responsible for the balance of the rental. If a week is booked 8 weeks or less until the rental commences the full rental is payable upon booking and is non refundable in the event of cancellation.
If the balance is not received 8 weeks prior to arrival of the dates provisionally booked
by you it will automatically become available for re-let and the deposit will be forfeited in full.
If you have to cancel your reservation you must telephone the Owner on the number shown on your booking confirmation 01687 450 656 or notify by email. The day on which the Owner receives the telephone / email cancellation is the day on which your reservation is cancelled. Please note that should you cancel your booking prior to the balance due date your deposit is forfeited in full, minus a £50.00 administration charge.
Should you cancel your booking after the balance has been paid in full, only at your request we will re-advertise your dates having the sole discretion of offering dates out a reduced rate to assist rebooking and every effort will be made to relet your rental.
In the event of succesful reletting of your dates you will receive 50% of the rental income gained from the re-advertised relet fee only. We suggest you ensure that your holiday insurance covers you in the event of any cancellation.
The hot tub is included in the price of your holiday. Please note to ensure your stay is as enjoyable and comfortable as possible, we may require to refill / refresh the hot tub water during the rental
for your comfort, however in the event that this process requires to be carried out it would be
conducted as swiftly as possible with the minimal amount of disruption.
On arrival or by email you will be given a safety guidelines sheet and asked to sign this to say you have read & understand the safety terms & conditions.
Repairs to Property
Occasionally in rental properties damage due to possible wear and tear, an item of equipment may for some reason not be working. We will do our utmost to repair it as quickly as possible. Due to the remoteness of our location, sometimes things may take a little bit longer than they do nearer towns & cities but we will strive to correct problems should they arrive. To improve the facilities the owners reserve the right to alter or amend the facilities made available at the house.
Restriction on rental
We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or who exceeds the stated occupancy (unless occupany has been agreed by both parties owner and customer direct and in advance of the let). In this case a refund of rental rate is at the entire discretion of the owner.
The Owner hopes that you will not have any cause for complaint but in the event of a problem arising, you must in the first instance contact the Owner immediately so that any problem may be speedily resolved, as the Owner must be given the opportunity to rectify the problem. Some problems are very easily rectified if notified.
Right Of Entry
The owner of the property reserves the right to enter the property at an agreed time with the hirer to carry out any repairs or maintenance. The owner reserves the right to ask guests to vacate the property if their behaviour is deemed to be unreasonable or damage is caused to the property.
The Owner will have no liability for death, personal injury, or loss of, or damage to, personal property including motor vehicles. In the absence of any negligence or other breach of duty by The Owner, the use by Tenants of any house or its facilities is entirely at their own risk.
Adverse Travel Conditions
In the event of ferry/plane disruptions due to bad weather conditions or any form of industrial action we cannot be held responsible for non-arrival at the House and strictly no refunds will be given we would recommend all guests to have normal travel insurance in place at time of booking.
Cancellation by us
Each booking is made in good faith in the belief that the house will be available to the client on the date stated on the booking form. If for any reason due to circumstances out-with our control the house is not available we are unable to guarantee provision of alternative accommodation however a full refund of your original rental fee paid to us would be made. For the avoidance of doubt adverse weather conditions which may prevent travel for any reason, fog, delayed flights, ferry disruption, road closures are not deemed a circumstance outwith our control for this clause which would give rise to a refund. Normal holiday insurance is recommended at the time of booking as we cannot be held responsible for weather interruption to your travel arrangements.
The contract between you and the Owner is subject to Scots Law and is formed in Ceithir Raithean, Morar, Mallaig, PH40 4PD
Please ensure you have read and understand the terms and conditions of agreement for the rental of Ceithir Raithean prior to paying your deposit.
Thank you for taking the time to read through the above, it is for your protection as much as it is for ours and we appreciate your time.